Please allow 1-3 business days for orders to be dispatched. We will always try to dispatch your order within 1 business day and if an order will be dispatched later than 3 business days we will contact you via email.

Please ensure that someone is available at your delivery as a signature will be requested upon deliver. If an authorised person is not able to sign, the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect. 

All orders are shipped via Australia Post Postage Service which take 2-3 days to arrive after dispatch. Once your order has been placed you will receive a confirmation email, and once your order has been dispatched you will receive a tracking number. You can track your parcel by entering your tracking number into this link www.auspost.com.au/track

SHIPPING INTERNATIONALLY

All orders are shipped via Australia Post International Regular Service and take approx. 10 business days depending on your country of residence. All orders include tracking and signature upon delivery

Once your order has been placed you will receive a confirmation email, and once your order has been dispatched you will receive a tracking number. You can track your parcel by entering your tracking number into this link www.auspost.com.au/track 

International delivery costs do not include any taxes or duties which may be applied by customs at the destination country. Any taxes or duties incurred are the responsibility of the delivery recipient. In accordance with Australian export regulations, we are required to declare the exact value of all items. For more information on taxes, duties and customs regulations, we recommend contacting your local customs office directly.

COVID 19 UPDATE 

Alessandra Vallance is operating as usual and shipping all orders within 1-3 days.  

AUSTRALIA: No major delays. 

INTERNATIONAL (outside Australia): Some delays, depending on COVID-19 outbreaks in destination country. There may be delivery delays for non-Australian orders. Please allow more time for your order to arrive and check your tracking link for the latest information before contacting us. If in doubt, contact the shipping carrier directly to obtain further information.