RETURNS

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll happily accept a return subject to the following conditions:

  • Sale items or items purchased during a promotional event are only eligible for a store credit or exchange;
  • Orders placed with Afterpay are only eligible for a store credit or exchange;
  • Item/s must be returned within 14 days of receiving your purchase. International returns must be returned within 21 days. 
  • Item/s must be returned in original condition and tags attached (any item that has been worn, washed, damaged or altered cannot be returned)

We ask that all items are tried on as soon as they are received to ensure you are able to return items within the return’s timeframe. Store-credit notes are valid for 2 years from the date of issue. 


Contact customercare@alessandravallance.com and we will provide you with directions of where to send your return and how. Original shipping charges are non-refundable and you will be required to pay for your own shipping costs if you decide to return your order. We recommend using a trackable shipping service, such as registered post, as Alessandra Vallance takes no responsibility in tracking your return.


PROCESSING TIME FOR RETURNS


We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed. 


FAULTY ITEMS

We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team at customercare@alessandravallance.com with your order number and images of the fault and we will work with you to resolve it as soon as possible. In case of a refund if the item is faulty Alessandra Vallance will cover postage. 


COLOURS

Alessandra Vallance have made every effort to correctly display the colours of our products on our website. However, due to the fact that we use flash photography, as well as variances between monitors, we cannot guarantee that your device will display a colour which is completely accurate.