We offer returns on full priced items only (sale items or items sold during a promotion are excluded unless faulty) purchased online subject to the following conditions:
- The garment is returned within 14 days of receiving your order. International returns must be returned within 21 days.
- Garments are in a saleable condition, i.e. clean, tags attached, in original condition. Any garments that have been worn, damaged, altered or washed will not be accepted.
- Sale Items: Alessandra Vallance does not accept returns (refund) on any sale items or items sold during a promotion unless deemed faulty. Please note, discounts cannot be retrospectively applied.
- Orders placed with Afterpay are only eligible for a store credit (excluding sale items).
We ask that all items are tried on as soon as they are received to ensure you are able to return items within the return’s timeframe. Store-credit notes are valid for 2 years from the date of issue.
Contact email@example.com and we will provide you with directions of where to send your return and how. Original shipping charges are non-refundable and you will be required to pay for your own shipping costs if you decide to return your order. We recommend using a trackable shipping service, such as registered post, as Alessandra Vallance takes no responsibility in tracking your return.
PROCESSING TIME FOR RETURNS
We endeavour to process returns daily but please allow up to 3-5 business days for your return to be processed. You will recieve a confirmation email upon approving your refund. Refunds are reversed onto the original form of payment used at the time of purchase. We cannot issue a refund to a different credit card or debit card. If your credit card or debit card number has changed, but is for the same account used at the time of purchase (eg a new card has been issued for the same account), the refund will be processed to that account. Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement. The total amount of refund will be minus any shipping charges (we do not refund the shipping fee).
For customers who live outside of Australia, customs duties and sales taxes are non-refundable through Alessandra Vallance however, you may be able to recover these by contacting your local customs bureau directly.
We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team at firstname.lastname@example.org with your order number and images of the fault and we will work with you to resolve it as soon as possible.
Alessandra Vallance have made every effort to correctly display the colours of our products on our website. However, due to the fact that we use flash photography, as well as variances between monitors, we cannot guarantee that your device will display a colour which is completely accurate.